/ About /
Founder-led.
By design.
/ why surge hub /
Practices lose patients at the phone.
Busy practices spend heavily on marketing to make the phone ring, then lose a share of those callers to voicemail, hold queues and slow follow-up. At the same time, years of past patients sit in their systems without anyone reaching out.
Surge Hub exists to close both gaps: answer every call well, and bring back the patients a practice already has. We focus only on medical and aesthetic practices, so everything we build is shaped around consults, providers and patient conversations.
/ the founder /
Md. Sayed Sekandar
Founder, Surge Hub. Toronto, Canada.
Sayed founded Surge Hub to build AI phone and reactivation systems for medical and aesthetic practices. He personally runs every client audit, builds each system and monitors it after launch. His background is in networking, IT support and cybersecurity.
Education and credentials
- Computer Systems Technician (Networking), Centennial College
- Google IT Support Professional Certificate
- Google Cybersecurity Professional Certificate
- IBM Generative AI for Cybersecurity
/ how we work /
What you can expect from us.
One accountable person
The founder runs your audit, builds your system and monitors it. No hand-offs between departments.
Nothing goes live without approval
You approve every script, answer and campaign before patients hear it.
Honest about AI
AI handles what it does well. Clinical questions, sensitive moments and anything uncertain go to your team.
Reported monthly
You see what was handled, booked and reactivated every month, so you can judge the results yourself.
/ what we build /
Two services, one system.
- AI ReceptionistEvery call answered 24/7, new patients qualified and consults booked into your calendar.
- Database ReactivationPast patients and old enquiries re-engaged by AI call and text, and booked back in.
- GuidesPractical writing on missed calls, front-desk coverage and bringing past patients back.
/ book a call /
Talk to the person who'll build your system.
Book a 30-minute live demo. We'll walk through your call flow and patient database, and show you exactly what we'd build for your practice.