/ Industries · Med spas /
An AI receptionist for med spas.
Lumen Aesthetics
Demo · fictional practice
- Caller: Any openings for a filler touch-up this afternoon?
- AI receptionist: Yes, 4:15 pm today with Jordan. Shall I book it?
- Caller: Please do.
/ call types /
The calls a med spa gets.
High volume, short calls, and most of them can be resolved without your front desk.
Injectables
Neurotoxin and filler appointments, first-time questions and booking with a specific injector.
Pricing
Shares your prices, per-unit or per-area pricing and current promotions exactly as you set them.
Laser and skin treatments
Laser hair removal, resurfacing, facials and peels, including how many sessions a package includes.
Memberships and packages
Explains membership benefits, answers package questions and books members into their included treatments.
Same-day availability
“Do you have anything this afternoon?” gets a real answer and a booking, not a voicemail.
Rescheduling and cancellations
Moves appointments within your policy and offers freed-up slots to people waiting for one.
/ your patients /
Clients who want answers and availability now.
Med spa clients are often regulars on a routine, or new clients comparing prices and availability across a few spas. Speed and clarity win the booking.
- Instant answers on price and availability
- Friendly, upbeat tone that matches your brand
- Books new clients in the same call
- Remembers your policies on deposits and cancellations
/ booking /
How a treatment gets booked.
Built around treatment lengths, providers and your policies.
Step 1
Identifies the treatment
Works out what the client wants, or helps a first-timer choose a consultation.
Step 2
Finds the right slot
Uses the correct appointment length and the right provider or room for that treatment.
Step 3
Books and confirms
Books the appointment and texts a confirmation with prep instructions.
Step 4
Fills gaps
When someone cancels, offers the opening to clients who asked for an earlier slot.
/ patient reactivation /
Reactivation for med spas.
Much of a med spa's revenue is repeat treatment. Reactivation keeps clients on schedule and brings lapsed ones back.
- Clients overdue for their usual retreatment
- Unused sessions left on packages
- Lapsed members who might return
- New treatment and promotion launches to past clients
Sample campaign: Lumen Aesthetics
Fictional practice and patients.
- Booked
Injectables, due for retreatment
Last visit 5 months ago
- Replied
Laser package, sessions unused
3 of 6 sessions left
- Calling
Lapsed member
Membership ended in June
- Queued
New treatment launch
Past facial clients
/ the services /
What we build for med spas.
- AI ReceptionistEvery call answered 24/7, questions handled and consults booked straight into your calendar.
- Database ReactivationPast patients and old enquiries re-engaged by AI call and text, and booked back in.
- Reactivating dormant clientsSegment your client list and bring lapsed clients back without new ad spend.
Can it quote our prices?
Yes, if you want it to. It quotes exactly the prices and promotions you provide, and you can update them any time.
Will it upsell clients?
Only if you want it to, and only with suggestions you approve, such as mentioning a current promotion. The default is helpful, not pushy.
Can it handle membership questions?
Yes. It explains your membership tiers and benefits. Account-specific questions, like billing, can be routed to your team.
/ other specialties /
Also built for.
/ book a call /
Find out how many consults your phones are missing.
Book a 30-minute live demo. We'll walk through your call flow and patient database, and show you exactly what we'd build for your practice.