/ Service · AI Receptionist /
An AI answering service built for clinics.
Northgate Plastic Surgery
Demo · fictional practice
- Caller: I'd like a consult for a breast augmentation.
- AI receptionist: I have Thursday at 3:00 pm downtown. Shall I book it?
- Caller: Yes, perfect.
/ what it handles /
The calls that tie up your front desk.
Trained on your practice: your procedures, providers, locations, hours and policies.
New-patient enquiries
Explains what a consult involves, answers first questions about procedures, and books the consult while the caller is still interested.
Questions about procedures
Gives approved answers about what you offer, recovery basics and preparation, using wording you sign off on. Never medical advice.
Pricing questions
Shares pricing ranges or consult fees if you choose to, or explains how pricing is set at consultation if you prefer not to quote by phone.
Booking and rescheduling
Finds open slots across providers and locations, books or moves appointments and sends confirmations.
Hours, locations and directions
Handles the routine questions instantly, so your staff never have to answer them mid-check-in.
Calls that need a person
Recognises clinical concerns, upset callers and anything outside its brief, and passes them to your team with a summary.
/ how a call flows /
Every call ends with a next step.
No caller is left on hold, sent to voicemail or told to call back tomorrow.
Step 1
Answers instantly
Picks up on the first ring, introduces itself as your practice's virtual assistant and asks how it can help.
Step 2
Understands the request
Works out whether the caller is a new patient, an existing patient or someone else, and what they need.
Step 3
Qualifies new patients
Asks the questions your coordinators would: the procedure of interest, preferred location, timing and how they heard about you.
Step 4
Books the consult
Offers real open times, confirms the booking and sends the patient a confirmation by text.
Step 5
Logs everything
Your team gets a summary of every call: who called, what they wanted and what happened.
/ after hours and overflow /
Covers the hours your front desk can't.
Use it around the clock, or only when you need it. Patients keep calling the number they already know. Set your desk hours to see the gap.
- Evenings, weekends and holidays
- Overflow when every line is busy
- Lunch hours and staff meetings
- Every location on one consistent standard
35of 168 hoursYour front desk is there to answer.
133hours a weekNobody is at the desk. Your AI receptionist answers these, plus overflow when every line is busy.
/ you stay in control /
It says what you've approved. Nothing more.
Approved answers only
You review and approve the scripts and answers before launch, and every change after.
Your booking rules
Which providers, which consult types, which locations, how far ahead, and what needs a human.
Full call records
Summaries of every conversation so you can see exactly what patients asked and what they were told.
/ by specialty /
See how it works in your practice.
- Plastic surgeryHigh-value consults, long decision cycles and anxious first-time callers. Every enquiry gets a warm, informed first conversation.
- Med spasHigh call volume for injectables, laser and memberships. Book treatments and fill last-minute openings around the clock.
- DermatologyMedical and cosmetic patients on the same line. Route each caller correctly and keep cosmetic consults from waiting behind the queue.
/ pairs with /
Fill your calendar from both ends.
- Database ReactivationYour receptionist captures every new caller. Reactivation brings back the patients you already have.
- How it worksAudit, build, run: what happens from the first call to a live receptionist and monthly reports.
- AI receptionist vs. answering serviceAn honest comparison with hiring more staff or using a call centre, including where AI isn't the answer.
Can it give medical advice?
No. It shares information you've approved about your services and books appointments. Clinical questions are passed to your team.
Can it handle more than one location?
Yes. It can tell callers about each location, offer times at the location they prefer and follow different rules per site.
Can we use it only after hours?
Yes. Use it around the clock, or only when you need it: evenings and weekends, the lunch hour, or whenever every line is busy. Patients keep calling the number they already know.
Does it tell callers they're speaking to an AI?
Yes. It always introduces itself as your practice's virtual assistant, and it hands the call to your team whenever a caller asks for a person.
/ book a call /
See exactly what your AI receptionist would handle.
Book a 30-minute live demo. We'll walk through your call flow and patient database, and show you exactly what we'd build for your practice.