/ Industries · Dermatology /
An AI receptionist for dermatology clinics.
Clearview Dermatology
Demo · fictional practice
- Caller: I'm due for my annual skin check.
- AI receptionist: I have Monday at 9:30 am with Dr. Lee. Does that work?
- Caller: That works, thanks.
/ call types /
The calls a dermatology clinic gets.
Two patient journeys on one phone line, each with its own rules.
New medical patients
Explains what's needed to book, such as a referral if your clinic requires one, and collects the details your team needs.
Skin checks
Books routine and annual skin examinations and adds patients to a cancellation list for earlier slots.
Cosmetic consultations
Books injectables, laser and other cosmetic treatments without sending them to the back of the medical queue.
Insurance and billing questions
Answers general questions about what you accept, and passes account-specific questions to your billing team.
Prescription and results calls
Routes refill requests, results questions and clinical concerns to your clinical staff. It never handles them itself.
Appointment changes
Reschedules and cancels within your policy, then offers freed slots to patients on the waitlist.
/ your patients /
The right path for every caller.
A worried patient asking about a changing mole and a cosmetic patient asking about filler need completely different conversations. The receptionist identifies which kind of call it is in the first few seconds.
- Separates medical and cosmetic calls immediately
- Recognises clinical concerns and routes them to staff
- Explains referral and insurance requirements clearly
- Keeps cosmetic consults moving, even when medical demand is high
/ booking /
How each kind of appointment gets booked.
Different rules for medical and cosmetic, all in one call.
Step 1
Identifies the call type
Medical, cosmetic, existing patient or administrative, based on what the caller says.
Step 2
Books the right appointment type
Uses the correct visit type, length and provider for medical or cosmetic care.
Step 3
Manages the waitlist
Adds patients who want an earlier slot to a cancellation list and contacts them when one opens.
Step 4
Routes clinical calls
Sends anything clinical to your team with a clear summary, following your escalation rules.
/ patient reactivation /
Reactivation for dermatology clinics.
Recall is part of good dermatology care, and cosmetic patients come back on a cycle. Both are easy to lose track of.
- Patients overdue for their annual skin check
- Cosmetic patients due for their next treatment
- Medical patients interested in cosmetic services you offer
- Waitlisted patients when earlier appointments open up
Sample campaign: Clearview Dermatology
Fictional practice and patients.
- Booked
Annual skin check, overdue
Last check 14 months ago
- Replied
Cosmetic, due for next treatment
Last visit 4 months ago
- Calling
Medical patient, cosmetic interest
Asked at last visit
- Queued
Waitlist, earlier slot open
Thursday cancellation
/ the services /
What we build for dermatology clinics.
- AI ReceptionistEvery call answered 24/7, questions handled and consults booked straight into your calendar.
- Database ReactivationPast patients and old enquiries re-engaged by AI call and text, and booked back in.
- AI receptionist vs. answering serviceAn honest comparison, including where clinical calls still need a person.
Will it try to assess symptoms?
No. It doesn't triage or give medical opinions. When a caller describes a clinical concern, it routes them to your team following your escalation rules.
Can medical and cosmetic follow different rules?
Yes. Each has its own booking rules, providers, appointment types and handoff instructions.
/ other specialties /
Also built for.
/ book a call /
Find out how many consults your phones are missing.
Book a 30-minute live demo. We'll walk through your call flow and patient database, and show you exactly what we'd build for your practice.