/ Service · Database Reactivation /
Patient database reactivation that books consults.
Sample campaign
Fictional practice and patients.
- Booked
Injectables, last visit 9+ months
Lapsed treatment patients
- Replied
Consult, never booked
Enquired last spring
- Calling
Laser package, lapsed
Sessions left unused
- Queued
Skin check, overdue
Routine recall
/ who's in your database /
Your next consults are already in your system.
Every practice database holds the same groups. Each one needs a different conversation.
Consults that never booked
People who came in or enquired, then went quiet. Often the decision was timing, not interest.
Lapsed treatment patients
Patients due for their next treatment who haven't come back on their usual cycle.
Past surgical patients
Happy patients who may be interested in complementary or non-surgical treatments.
Old ad and web enquiries
Enquiries from past campaigns that were never followed up properly.
Overdue check-ups
Patients overdue for a routine visit who would benefit from a reminder.
Lapsed members
Former membership or package clients who might return with the right offer.
/ how a campaign runs /
From dormant list to booked calendar.
Step 1
Review your database
We look at who's in your system, when they last visited and what they had or asked about.
Step 2
Segment and plan
We group contacts by history and choose the right message and timing for each group.
Step 3
Approve the messaging
You approve every script and text before anything goes out. Offers are only ones you choose to make.
Step 4
Reach out by call and text
AI calls and messages each segment, answers questions and handles replies in real time.
Step 5
Book them in
Interested patients are booked directly into your calendar, not handed a link and forgotten.
Step 6
Report and refine
You see who was contacted, who replied and who booked, and the next campaign improves on the last.
/ doing it properly /
Respectful outreach, within the rules.
Calls and texts to patients are regulated: in the US by the TCPA and HIPAA, and in Canada by CASL and privacy law. We plan every campaign around who you have permission to contact, include clear opt-outs and honour them immediately.
- A clear way to opt out in every message
- Opt-outs honoured immediately and permanently
- Messaging approved by your practice before launch
- Built for healthcare privacy requirements
A short orientation, not legal advice. Confirm your specific obligations with a qualified advisor.
/ by specialty /
Reactivation, tailored to your specialty.
- Plastic surgeryYour database holds people who were seriously interested in surgery, and past patients who already trust you.
- Med spasMuch of a med spa's revenue is repeat treatment. Reactivation keeps clients on schedule and brings lapsed ones back.
- DermatologyRecall is part of good dermatology care, and cosmetic patients come back on a cycle. Both are easy to lose track of.
/ pairs with /
Capture every new caller, too.
- AI ReceptionistAnswers every call 24/7 and books consults directly into your calendar, including replies to your campaigns.
- How to reactivate dormant patientsA practical guide to segmenting your database and re-engaging past patients without new ad spend.
- How it worksAudit, build, run: how campaigns are planned, approved and reported every month.
Won't patients find this intrusive?
Not when it's relevant. Messages are tailored to each patient's history and timed sensibly, and anyone who'd rather not hear from you can opt out in one step.
Do we need to offer discounts?
No. Many campaigns work with a simple, timely reminder or a new service announcement. If you do want to make an offer, you choose it and approve it.
Who handles the replies?
The AI does. It answers questions and books interested patients straight into your calendar, so replies turn into appointments instead of a to-do list for your front desk.
/ book a call /
Find out what's sitting in your patient database.
Book a 30-minute live demo. We'll walk through your call flow and patient database, and show you exactly what we'd build for your practice.