/ Industries · Plastic surgery /
An AI receptionist for plastic surgeons.
Northgate Plastic Surgery
Demo · fictional practice
- Caller: I'd like a consult for a breast augmentation.
- AI receptionist: I have Thursday at 3:00 pm downtown. Shall I book it?
- Caller: Yes, perfect.
/ call types /
The calls a surgical practice gets.
Trained on your procedures, your surgeons and how your practice handles each type of call.
Consult enquiries
Breast, body, face and combination procedures. Explains what a consult involves and books it with the right surgeon.
Financing questions
Explains the payment and financing options you offer, using your approved wording, and books the consult so details can be covered in person.
“What's recovery like?”
Shares the general recovery information you approve and makes clear that a surgeon will cover specifics at consultation.
Surgeon and credential questions
Answers questions about your surgeons' training and experience from information you provide.
Out-of-town patients
Explains virtual consultations and travel arrangements if you offer them, and books accordingly.
Post-op patients
Recognises calls from recovering patients and routes them straight to your clinical team. It never handles post-operative concerns itself.
/ your patients /
Callers who need reassurance, not a sales pitch.
Surgical patients are making a significant, personal decision. They often compare several surgeons, care deeply about privacy and may feel nervous just making the call. The receptionist is trained to be calm, discreet and unhurried.
- Patient, warm tone with no pressure to book
- Discreet: confirms nothing about existing patients to callers
- Clear about what it can answer and what a surgeon will cover
- Never gives medical advice or outcome promises
/ booking /
How a consult gets booked.
Built around the way your practice runs consults.
Step 1
Identifies the procedure
Understands what the caller is considering, including combination procedures.
Step 2
Matches the surgeon
Offers consults with the surgeon who performs that procedure, at the location the patient prefers.
Step 3
Books and confirms
Books the slot and sends a confirmation with your intake form and anything the patient should prepare.
Step 4
Briefs your coordinator
Sends your patient coordinator a summary so the follow-up feels personal.
/ patient reactivation /
Reactivation for plastic surgery practices.
Your database holds people who were seriously interested in surgery, and past patients who already trust you.
- Consults that never booked surgery: timing often changes
- Enquiries that asked about financing but went quiet
- Past surgical patients who may want non-surgical treatments you offer
- Patients due for follow-up visits
Sample campaign: Northgate Plastic Surgery
Fictional practice and patients.
- Booked
Consult, never booked surgery
Last contact 8 months ago
- Replied
Financing question, went quiet
Enquired in spring
- Calling
Past patient, non-surgical interest
Procedure 2 years ago
- Queued
Follow-up visit due
Overdue by 6 weeks
/ the services /
What we build for plastic surgery practices.
- AI ReceptionistEvery call answered 24/7, questions handled and consults booked straight into your calendar.
- Database ReactivationPast patients and old enquiries re-engaged by AI call and text, and booked back in.
- What missed calls costWork out what unanswered consult enquiries cost your practice, using your own numbers.
Will it discuss surgery with patients?
Only within the information you approve: what a procedure involves at a high level, what a consult covers and how to book. It never gives medical advice, assessments or outcome promises.
Can it book with a specific surgeon?
Yes. It follows your rules for which surgeon performs which procedures, at which locations.
/ other specialties /
Also built for.
/ book a call /
Find out how many consults your phones are missing.
Book a 30-minute live demo. We'll walk through your call flow and patient database, and show you exactly what we'd build for your practice.